Real engineers answer tickets — this page just gets you there faster.
Live status across every service — this page updates automatically during an incident.
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No password — we email you a secure, single-use login link instead.
Enter the email on your account and we'll send a login link.
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We've sent a login link to your inbox. It expires in 15 minutes and can only be used once.
Log in and open a ticket, or use the "Talk to an engineer" panel in the corner of any page for direct email and phone contact. Tickets route straight to the engineer on call — not a first-line script queue.
Yes. VPS resizes take a few minutes of downtime; bare metal upgrades usually mean migrating to new hardware, which we schedule at a time that works for you.
VPS and bare metal orders include a 30-day service credit guarantee if provisioning falls short of the advertised spec. Colocation contracts follow the terms agreed at signing — see your service agreement for specifics.
At least 72 hours for scheduled maintenance that could affect your service, posted to the status page and sent by email. Emergency security patches are the one exception, and we'll always follow up with a full explanation.
Yes, for VPS and bare metal moves from another provider — open a ticket after checkout and our team will coordinate the transfer with minimal downtime.